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Frequently asked questions
Repairs
Scheduling
Billing
For most all of our repairs we offer a 1-year warranty on the work done with normal use and wear, if the repair was damaged after the technician is done that would not be covered. (such as dropping a heavy item on a repair, or cleaning or disturbing the area within 48 hours of the work being completed)
If our tech determines that the repaired failed due to something on our end, then the repair will be covered under warranty.
For bathtubs and Showers, if an occupant using the tub or shower weighs over 300lbs that will void our warranty. This mainly effects repairs such as Foam up, Bottom rebuilds, and crack/multi-fracture repairs done inside the tub well.
ALL repairs require a 48-hour dry time from the moment the tech is done to allow the repair to fully cure before use, if the occupant uses the tub or shower before the 48-hour dry time is complete that will void warranty.
If the occupant notices damage to one of our repairs and fails to call it in right away and the damage continue to get worse or if the occupant uses the tub/shower while its damage or tries to fix it themselves this also voids warranty.
Using abrasive cleaners such as the green side of a kitchen sponge or scotch bright pads along with bleach-based cleaners and acidic based cleaners will also void warranty as these are not meant to be used on tubs or showers.
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